Executive Team

Khalil Jaouni is a seasoned management consultant and entrepreneur, based in Dubai. He started his career at Accenture and Andersen, where he served, over a 15-year period, many of the leading companies in the MENA region. He held partner positions in the latter 4 years in the firm, in-charge of the financial service and customer solutions practices. He participated in the development of the first electronic stock exchanges in Saudi Arabia,...

Mohamed has over 14 years of solid training know-how in customer experience, call center, sales, HR and quality service management mainly focusing on customer engagement and talent management. Mohamed started his career at Vodafone Egypt – Customer Operation, and progressed to more senior roles over a 5-year period. He then undertook training and consulting assignments to various corporations in MENA region. Mohamed joined CariZMa in...

With over 18 years of experience in Contact Centre, Customer Experience and Change Enablement practices, Adham is a co-founder of CariZMa. Previously, he served as a senior manager at Andersen/ Ernst & Young responsible for the CRM practice for the MENA region. His expertise is focused on enabling the performance improvement for leading organizations across sales and service functions, from a strategy and people perspectives. He...