CariZMa, health the leading MENA customer experience company and The Call Center School, the US based premier call center education and learning company have teamed up to offer an international certificate for the industry. This program is the first certification of its kind in the MENA region.

We advise clients on strategies for contact centre outsourcing and BPO, more about helping them with defining requirements, capsule considering options, ask selecting an outsourcing service provider whether onshore, near-shore or offshore. We aim to promote and position the MENA region as an alternative destination for offshore outsourcing services to Europe and...

CariZMa incorporates several proprietary tools, symptoms each designed to guide us through an objective improvement of your operation, check your challenges and your opportunities. We provide consulting services such as, Contact Centre diagnostics, Roadmap development, IVR Busines design, and Quality management just to name a few. Find out how CariZMa can help you...

Our training & coaching is based on Accomplished Based Learning™ and Adults Learning Principles. Based on our experience, generic background and best practices, we have developed our own training methodology.